Pronunciation: /los/ /n/ /geyn
My boss called me today. Health care institutions, namely organisations offering household help, everywhere in the Netherlands are falling apart. Think of bankruptcies and broken contracts, thousands of people losing their much needed help and many others losing their jobs.
But not my organisation! Oh no, they’re doing pretty well, if I may believe the stories. Particularly well since the others around them are falling to pieces and the company I work for is very eager to jump in on lost contracts and getting new (read: more) clients.
I never really thought it would mean a lot of change for me, since I am only a substitute and merely work when other’s aren’t available. But then my boss phoned me and asked me if I was interested in becoming part of a ten-headed team to indicate new clients and I began to realise this might be bigger than I thought.
This is the thing: my company provides household and health care help to elderly and/or disabled people throughout the Netherlands. They do this through contracts with local governmental institutes, who issue what they call “indications” for everyone needing help.
For example: say you’re in need of someone to help clean your house, because you just lost your partner and you have all kinds of health problems yourself, or any other reason. You’d need to go to the local government office and request someone like me. They will get you in touch with a company like the one I work for, but then they’d also send someone of their own over to check how many hours the help would need in order to clean up. Some clients receive an indication for three hours a week, others for less (it’s hardly ever more).
My company will then send someone over for the amount of time indicated by the local government. This indication is temporary, meaning that every now and then someone from their offices will come over and re-indicate your situation.
Because of the bankruptcy of a fairly big competitor of ours, our local government can’t handle all the new re-indications. And there’s not a company that would take over the 6,100 people who are now without household help, without a re-indication first (basically all companies feel like: less is more). My boss’s bosses came up with the idea of creating a group of people to indicate their own (new and old) clients when needed, and this is what my chef asked me. If I would like to be a part of that team.
For me, it means more working hours, thus more income! :) Plus, I like cleaning, but it’s not much of a mental challenge.
So I said yes-yes-yes-thank-you-very-much, and now they want me to go to a training course next Wednesday. I’m still not exactly sure what we’re going to be doing, except for visiting clients and estimating how much time our colleagues would need to clean their homes, but I guess I’ll figure it out next week.
And if we have to re-indicate over 6,000 people, I guess it means I’m going to be very busy soon (unless they fire me for being too honest and unable to cut back on lots of hours – oh well, can’t win them all).